Please try again shortly. Remove the rear access door. Javascript is disabled in this browser. HP is compiling your results. If the document prints on plain white paper , but not a special paper type, there is no need to continue troubleshooting. The paper might not have been loaded far enough into the product.

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If the self-test report prints when slowly pushing the paper farther intry printing the original document again. One or more of the values entered is not permitted.

HP PSC v All-in-One Printer User Guides | HP® Customer Support

1315c Tap the edges of the stack of paper on a flat surface to make sure that all the edges are even. Choose a different product.

The black or photo cartridge belongs in the slot on the right. Modify your browser’s settings to allow Javascript to execute. Hold the replacement cartridge at a slight upward angle, and then slide the cartridge forward into its slot. Reattach the rear access door. For 1135v paper, always load the rougher side of the paper facing up.

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If the self-test report does not printcontinue with the next solution. Rotate and clean the paper feed rollers. Never load mixed types of paper in the tray. If the self-test report does not print when slowly pushing the paper farther inrepeat the previous steps to clean the rollers again. Please make a different selection, or visit the product homepage. When you replace a cartridge, the product prints an alignment page. The black cartridge belongs in the slot on the right.

Javascript is disabled in this browser. Warranty withdrawn refurbished product: Listen for the rubber paper-pick rollers; you should be able h; hear them rotating. 1315b

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If you are looking for additional information on this topic or topics not discussed up this page, click here c in English. Select your desired files and a list of links will be sent by email. Review the following sections to 13115v about the common causes and how to prevent the issue. How does HP install software and gather data?


Check for obstructions inside the tray. A clean, lint-free cloth, or any cloth that will not come apart or leave fibers. Please wait while we process your request.

Load plain white U. Open the Properties dialog box again, and then select the new custom size from the Size drop-down list.

HP encountered an error while trying to scan your product. Review the Cause and Prevention sections at the end of this document to check other possibilities. Europe, Middle East, Africa. Doing so can cause bad electrical connections, clogged ink nozzles, or poor print quality. Thank you for your patience. This process can take several minutes depending on the number of warranties being checked.

It matches the 13115v